WayLink Systems Corporation is seeking a detail-oriented and tech-savvy Remote Chat Support Specialist to join our customer experience team. In this role, you’ll be the first point of contact for our users, providing fast, friendly, and accurate support through live chat and messaging platforms.
What You’ll Do:
Respond to customer inquiries via live chat with professionalism and empathy
Troubleshoot product issues and guide users through solutions
Document customer interactions clearly and accurately
Escalate complex issues to the appropriate internal teams when needed
Contribute to a positive, customer-first support culture
What We’re Looking For:
1+ year of customer service or chat support experience (preferred)
Strong written communication and problem-solving skills
Ability to multitask and navigate multiple systems at once
Self-motivated and comfortable working independently in a remote setting
Familiarity with tools like Zendesk, Intercom, or similar platforms is a plus
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