Job Description
Description:
We are seeking a NOC Analyst with a strong background in telecommunications and network operations to support our VIP clients. In this role, you will be the trusted technical liaison, ensuring white glove service, proactive monitoring, and seamless resolution of client impacting events.
What You’ll Do
• Act as the primary technical contact for VIP accounts, building trusted relationships.
• Partner with the NOC team to monitor, validate alarms, and drive timely ticket resolution.
• Oversee incident management, escalations, and root cause analysis (RCA).
• Provide quarterly performance reviews and executive reporting for key clients.
• Collaborate with engineering, field ops, and dispatch to ensure exceptional service delivery.
What We’re Looking For
• 1+ years in telecommunications, network operations, or technical account management.
• Experience supporting enterprise or VIP clients in a service provider environment.
• Strong understanding of fiber transport, ONTs/OLTs, routers, switches, and WiFi networks.
• Nokia GPON and XGS-PON experience as highly preferred.
• Excellent communication skills, able to explain technical details to non-technical stakeholders.
• Proactive, detail oriented, and able to thrive in a remote, client-facing role.
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