Job Description

Job Description

Job Description

Summary

UFS empowers community banks and our people to thrive – together. We are a growing company of passionate, talented and driven individuals who care deeply for one another and our customers. As part of a diverse and skilled Service Delivery Team, you will be tasked with implementing services and solutions for UFS clients. The Network Onboarding Analyst position provides entry level support, installation, and maintenance for clients. The nature of the role involves continued participation in refinements of the product/s and/or service/s through basic maintenance, support, and automation initiatives. The role includes all the responsibilities of a junior analyst in addition to the below.

Knowledge and Skills

A qualified individual will possess the following:

• Knowledge of core networking concepts, including IP addresses, subnets, routing, DNS, DHCP, and VLANs
• Experience with onboarding or provisioning network devices such as switches, firewalls, and wireless controllers
• Ability to follow structured onboarding processes and documentation
• Strong attention to detail when managing configurations, diagrams, and customer documentation
• Effective communication skills and ability to collaborate with technical and non-technical teams
• Ability to independently follow onboarding schedules and adjust priorities based on timeless
• Familiarity with working alongside ISPs and 3rd party vendors.
• Ability to excel in a fast-paced, customer-centric environment with a focus on accuracy and details
• Effective time-management, prioritization and scheduling skills
• Take ownership of customers issues and follow problems through to resolution
• Desire to continually improve and contribute to our Purpose of Empowering Community Banks and our People to Thrive – Together

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities.

• Execute assigned onboarding tasks including network hardware deployment, configuration, and documentation
• Configure switches, firewalls, wireless access points, or routers per project standards and client-specific needs
• Follow project documentation, onboarding checklists, and configuration templates
• Maintain strict confidentiality regarding client information
• Communicate professionally with clients and colleagues
• Contribute to project implementations, ensuring quality assurance
• Engage in refinement projects to enhance system efficiency
• Perform ongoing maintenance to ensure system reliability
• Update ticket and project status regularly for effective tracking
• Proactively seek assistance or escalate issues when necessary
• Attend team meetings to stay updated on organizational developments
• Train on innovative technologies for skill enhancement
• Learn internal company processes
• Study for certifications to validate expertise
• Complete repeatable, documented IT maintenance tasks
• Log, prioritize, and track requests, including documenting actions taken to resolve requests
• Participate in technical projects as directed
• Work with third party vendors on behalf of customers
• Other duties as assigned

Education and/or Experience

• Bachelor’s degree or equivalent experience required; preference for Information Systems/Technology majors
• 1-3 years of experience in a technical support environment preferred
• Experience within the financial services industry is a plus

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or touch objects, tools, or controls. The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds, usually waist high, up to 50 feet away. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Typical office environment
• Travel 0 - 25%
• Occasional on-call or work outside normal business hours, as directed by team lead

**You will be asked to participate in culture-related meetings, activities and events. We firmly believe that building culture and teamwork in our people – first organization requires extra intentionality, and thus your participation and engagement isn’t just encouraged - it is required and part of your responsibility. If you do not want to participate in these, please do not apply.

Who is UFS?

UFS is the community bank technology outfitter that inspires confidence for community banks, by providing purpose-built solutions that make technology work for them, instead of the other way around.

Founded in 1991, our purpose is to Empower Community Banks and Our People to Thrive – Together. We live that Purpose by always putting people first in our decisions and actions.

Our engaged culture is strongly influenced by the passion our team members bring while serving Community Banks and their communities. We believe in encouraging confidence in each other and delivering solutions that make our customers confident with us. To that end we seek out problem solvers, creative thinkers and engaged individuals that thrive in a fast-paced yet supportive environment.

We believe engaged employees lead to loyal customers, which in turn drives results for our business. We are caring, intense, and approachable, and have a lot of fun along the way.

Benefits

• Health, Dental & Vision Insurance; eligible Day 1 of Employment
• 401k Match of 100% up to 6% of your Salary
• Paid Holidays
• Vacation & Sick Time
• Volunteer Time Off
• Opportunities for Advancement
• Gym Membership Reimbursement Program
• Wellness Program to lower your Monthly Premium
• Child Fundraiser Donation Program
• Matching Gifts Program
• Employer Paid Premium for Life Insurance
• Short/Long-Term Disability Coverage
• Flexible Spending Healthcare Accounts
• Employee Referral Benefits
• Fun Employee Events - Lunch & Learns, Celebrations, Summer Events
• Robust Leadership Development Program
• Employee Assistance Program

The above statements reflect the general details necessary to describe the principal functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.

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