Job Description

Overview

Who We Are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. We set the bar in technical fabrics and functional design, creating products and experiences that support people in moving, growing, connecting, and being well. We aim to build an equitable, inclusive and growth?focused environment for our people.

Job Summary
The Assistant Manager, Guest Experience is a key part of the store leadership team. They lead from the floor to build, manage, and develop team members and create a culture of belonging, growth, and exceptional guest experiences in line with company values and directives.

Core Responsibilities Of The Job

Leadership and People Management

• Create and foster a respectful and inclusive team environment that supports and engages all team members.
• Engage team members by helping them understand how their work supports store success and lululemons goals.
• Implement the Store Managers People vision and cascade it to the team.
• Support Store Manager in hiring a strong, diverse team with varied experiences and skills.
• Support ongoing learning and development with feedback, coaching, mentoring, and regular development check-ins.
• Lead performance management activities, including feedback, recognition, documentation, and addressing performance concerns.
• Address employee concerns and know when to partner with internal support for action.

Guest Experience And Community

• Lead an exceptional guest experience on the floor through assessment of guest connection and product education, providing feedback and coaching to address gaps.
• Provide retail floor leadership to ensure efficient floor coverage and operations.
• Resolve guest feedback and emergent issues, including escalations, to "make it right" for guests.

Operations, Product, and Strategy

• Partner with managers to review business data (e.g., P&L) to inform planning processes such as quarterly reviews, sales planning, and hiring strategy.
• Maintain strategic product presentation/visual merchandising and coordinate restock, destock, or minor visual changes.
• Open and close the store according to procedures.
• Adhere to people safety policies and maintain a safe work environment.
• Perform work in accordance with applicable policies, procedures, and laws or regulations.

Budget Responsibility

• Accountable for delegated aspects of controllable budget and labor hours.

People Management

• Leadership role responsible for a subset of store employees as delegated by the Store Manager.

What We Look For

• Inclusion & Diversity: Creates/supports an inclusive environment that values differences.
• Integrity: Behaves in an honest, fair, and ethical manner.
• Leadership: Able and eager to lead, inspire, empower, and develop others.
• Guest Experience: Creates an inclusive, high-caliber guest experience through the team.
• Team Building: Develops teams that maximize accomplishments and value diverse perspectives.
• Decision Making/Problem Solving: Uses logic to evaluate options and make timely decisions.
• Strategic Thinking: Aligns strategies with company vision and considers big-picture implications.
• Change Management Leadership: Guides others through change and uncertainty.
• Interactive Communication: Conveys information clearly and listens effectively.

Job Requirements

Eligibility

• Must be legally authorized to work in the country where the store is located.
• Must be able to travel to the assigned store with reliable transportation.

Schedule/Availability

• Work may include early mornings, days, evenings, late nights, overnights, weekends, and holidays.

Experience

• 1 year people management experience.
• 1 year leadership experience, including managing business operations and projects or processes.

Job Assets (Nice to have)

• High school diploma, GED, or equivalent; Bachelors degree or equivalent is a plus.
• Retail or sales management experience; recruiting, hiring, or training experience.

Work Context

• Work occurs in an environment with bright lights and loud music.
• Work is done as part of a team and independently.
• May involve conflict resolution or deescalation of guest issues.
• Involves meeting new people and building community relationships.
• May involve computer or virtual work.
• Typically requires moving around a store; may include sitting for extended periods.
• Occasional handling of boxes up to 30 lbs.

Compensation & Benefits Package

Base Pay Range: $27.31 - $36.95/hour, subject to location minimums

Target Bonus: 25%

Total Target Base Pay Range: $34.14 - $46.19/hour

lululemon offers a pay-for-performance compensation philosophy. Benefits include a competitive bonus program where eligible, plus a broad total rewards package.

• Extended health and dental benefits, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Generous employee discount
• Fitness & yoga classes
• Parenthood top-up
• Development course offerings
• Networks, mentorship programs, and leadership series

Note: Benefits and programs have eligibility requirements and may be altered at any time.

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